Business Analyst

Our aspiration is driven by an unwavering commitment to improving the quality of services we provide to our diverse and spirited community. Since the 2022 flood events, Council has continued to showcase our collective strength in partnership with the community, to lead the recovery efforts. Our journey has taken us far, and today, Lismore is starting to thrive again. It’s time for people who live, work and play in the region to enjoy and celebrate all the things we love about Lismore, to Back Lismore.

We #backlismore careers and embraces those who bring fresh perspectives and unique talents, making our journey toward greater success all the more vibrant and rewarding.

A newly created Business Analyst position will support the evolution of our customer excellence program. You will work through our customer journeys and business process map end to end processes which will inform the development of viable business cases and supporting delivery of key business initiatives. 

The Business Analyst will contribute to the development of business cases to improve service delivery, performance, and efficiency, and support the building of a culture where this discipline is a core part of business practice. 

The position is a maximum term 24 month opportunity, working alongside a newly established team who value rolling up their sleeves, collaboration and are injecting passion in the way we work.

The position is full time position however we are very open to  part time hours for suitable candidates, that will primarily be based at our Corporate Centre in Goonellabah.

What we can offer you

• Attractive salary
• Flexible work options working within operational requirements. 
• Health & Wellbeing and Employee Assistance Programs. 
• Training and development opportunities to build and maintain capabilities

What we trust you to deliver 

• Mapping customer and business ‘As Is’ processes, using a standardised swim lane approach
• Engage and consult internal stakeholders using well developed oral and written communication skills, with the capability to represent complex business processes in a simple and visual way, probing for information that may be inadvertently missed.
• Listen to others, put forward ideas and encourage people to speak up when developing the process flows of the future – leveraging organisational strength to develop fit for purpose processes.
• Analysing problems to evaluate alternatives, focusing on collaborative problem solving.
• Ensuring projects and resourcing plans are aligned to accountabilities and responsibilities.

What you'll need to be successful

• Tertiary qualifications in Information Technology, Business/Commerce discipline or similar field
• Human-centred design qualifications highly regarded
• Current Class C Driver’s Licence

We list items to give you an opportunity to showcase your potential and how you can evolve and grow with us. If you are an emerging professional in the Business Excellence, Process Improvement or Technology looking to transition your career and professional development in this role, we would like to hear from you.

Please review the position description and utilise your resume and application responses in the application form below to illustrate your ability to fulfil the responsibilities of the position.

Applications will remain open until a suitable candidate pool is established.

Additional details

If you want to know more about this opportunity, please contact Don Wilson, Executive Officer on 0472 589 742.

Prior to employment, a series of pre-employment evaluations may include but not limited to; health assessments, validation of qualifications and licences, criminal history verification, psychometric assessments and reference checks.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We are also welcome discussions about how our roles can be undertaken flexibly.