Senior Regulatory Services Officer (OSSM)

Our aspiration is driven by an unwavering commitment to improving the quality of services we provide to our diverse and spirited community. Since the 2022 flood events, Council has continued to showcase our collective strength in partnership with the community, to lead the recovery efforts. Our journey has taken us far, and today, Lismore is starting to thrive again. It’s time for people who live, work and play in the region to enjoy and celebrate all the things we love about Lismore, to Back Lismore.

We #backlismore careers and embrace those who bring fresh perspectives and unique talents, making our journey toward greater success all the more vibrant and rewarding.

We are currently seeking an internal Senior Regulatory Services Officer (OSSM) to join our Operational Compliance team. This role is permanent full-time, working 35 hours a week and will be primarily based at our Corporate Centre in Goonellabah. 

About the Role

Reporting to the Regulatory Services Coordinator the Senior Regulatory Services Officer (OSSM) is a key member of the Shared Services program area and is responsible to review, implement and monitor Council’s on-site sewage management strategy. The Senior Regulatory Services Officer (OSSM) assists the Regulatory Services Coordinator with day-to-day supervision and operations of the team in line with Council’s procedures, policies, and legislative requirements. This Position also relieves the Regulatory Services Coordinator when periods of leave arise and provides a high level of mentorship, technical guidance and support to the Regulatory Services OSSM team.  

The Senior Regulatory Services Officer (OSSM) works closely with internal and external stakeholders to support the delivery of sustainable development that satisfies legislative, policy and community expectations.

This position is part of a multi-skilled team and is required to be flexible and agile. From time to time, this role may be required to support more than one department as the need arises and provide support across the organisation as directed.   

 What we can offer you

• Attractive salary on offer for the right candidate!

• Flexible work options working within operational requirements. 

• Health & Wellbeing and Employee Assistance Programs. 

• Training and development opportunities to build and maintain capabilities

What we trust you to deliver 

• Oversee and supervise work health and safety duties, ensuring compliance with relevant legislation and regulations in the Program area. Support team members in implementing related policies, procedures, and processes. Adhere to defined policies and procedures for workplace safety and encourage a safer work environment. Demonstrate compliance with all WHS controls, including documented risk assessments and hazard reporting. Provide support to injured colleagues as needed. 

• Establish and maintain relationships with key stakeholders and customers, both internal and external, involved in program service delivery. Offer expert advice on Council's On-site Sewage Management Strategy and related matters to internal and external customers. Deliver exceptional customer service to meet the expectations of internal and external customers in issue resolution. Provide guidance, advice, and coordination for additional information requests regarding applications. Continuously enhance knowledge base and adopt a customer service approach in all interactions, both internal and external.  

• Establish and maintain relationships through constructive behaviours to cultivate a productive team environment. Exhibit accountable, affiliative, and constructive behaviours in all interactions. Show dedication to fostering and engaging in a positive team atmosphere, being flexible and adaptable to evolving team needs. Actively participate, contribute, and be willing to take on additional roles as needed, such as during leave periods. 

• Promote a culture of innovation to enhance service delivery performance. Embrace technology for optimal practices. Engage with peers and industry to drive ongoing business improvements. 

What you'll need to be successful

• Possession of an appropriate Degree qualification together with relevant work experience in on-site sewerage/wastewater management or equivalent relevant trade qualification with substantial relevant experience.

• Membership of an appropriate professional institute.

• Current Class C Driver’s Licence

We list items to give you an opportunity to showcase your potential and how you can evolve and grow with us.

Please review the position description and utilise your resume and application responses in the application form below to illustrate your ability to fulfil the responsibilities of the position.

Applications close on Monday 29 April 2024 at 9.00am.

Additional details

If you want to know more about this opportunity, please contact Eleisha Went, Manager of Operational Compliance on 0427 828 315.

Prior to employment, a series of pre-employment evaluations may include but not limited to; health assessments, validation of qualifications and licences, criminal history verification, psychometric assessments and reference checks.

Council has an immunisation program to provide employees with vaccinations against known health risks associated with their respective duties and to identify any exposure to products that may affect an employee’s health, fitness and wellbeing. This position has been identified as a risk to the employee and as such the successful applicant/s will be required to participate in the immunisation program and it is the applicant’s responsibility to have undertaken relevant immunisation/s prior to commencement with Council.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We are also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support applicants with a disability. If you would like to discuss adjustments, please contact People and Culture team on 02 6625 0500 or email people@lismore.nsw.gov.au