Senior Regulatory Services Officer

Our aspiration is driven by an unwavering commitment to improving the quality of services we provide to our diverse and spirited community. Since the 2022 flood events, Council has continued to showcase our collective strength in partnership with the community, to lead the recovery efforts. Our journey has taken us far, and today, Lismore is starting to thrive again. It’s time for people who live, work and play in the region to enjoy and celebrate all the things we love about Lismore, to Back Lismore.

We #backlismore careers and embrace those who bring fresh perspectives and unique talents, making our journey toward greater success all the more vibrant and rewarding.

 About the role

We are currently seeking an internal Senior Regulatory Services Officer, to join our Operational Compliance team. This role is permanent full-time, working 35 hours a week and will be primarily based at our Corporate Centre in Goonellabah.  

Reporting to the Regulatory Services Coordinator, the Senior Regulatory Services Officer is a key member of the Shared Services Program area and is responsible for delivering a high level of service to Council and the Community on the provision of specialist advice on Environmental Health and Public Health functions. The Senior Regulatory Services Officer assists the Coordinator with day to day supervision and operations of the Regulatory services team in line with Council's procedures, policies, and legislative requirements. This position also relieves the Regulatory Services Coordinator during periods of leave and provides a high level of mentorship, technical guidance and support to the Regulatory Services team. This position works closely with internal and external stakeholders to support the delivery of sustainable development that satisfies legislative policies and community expectations.

• Attractive salary on offer for the right candidate!

• Flexible work options working within operational requirements. 

• Health & Wellbeing and Employee Assistance Programs. 

• Training and development opportunities to build and maintain capabilities

What we trust you to deliver 

• Execute work health and safety duties, ensuring compliance with relevant legislation and regulations in the Program area. Assist team members in implementing related policies, procedures, and processes. Adhere to defined work health and safety protocols to safeguard own and others' well-being. Demonstrate contribution to fostering a safer workplace, compliance with WHS controls, including documented risk assessments, hazard reporting, and supporting injured colleagues.

• Assist the team in achieving excellence by establishing, managing, and monitoring systems, processes, standards, and service delivery benchmarks. Engage in improvement discussions and promote best practices. Embrace continuous improvement principles to enhance service delivery to Council customers. Actively participate in ongoing professional development.  

• Establish and nurture relationships with key stakeholders and customers, both internal and external, involved in program service delivery. Deliver exceptional customer service to meet the expectations of internal customers in issue resolution. Ensure satisfaction of customer service KPIs, including handling tasks, correspondence, CRMs, and phone messages. Offer guidance, advice, and coordination for additional information requests related to applications. 

• Engage actively and positively within the Regulatory Services team, fostering constructive relationships through accountable, affiliative, and constructive behaviours. Empower and engage colleagues while demonstrating commitment to a positive team environment. Remain flexible and adaptable to evolving team needs, contributing actively and being available to take on additional roles when necessary. 

What you'll need to be successful

• Possession of a Degree in Environmental Health, Public Health or equivalent together with relevant work experience. 

• Eligibility for membership within the Australian Institute of Environmental Health. 

• WorkCover Construction Induction Certificate.

• Current Class C driver’s licence.  

We list items to give you an opportunity to showcase your potential and how you can evolve and grow with us. 

Please review the position description and utilise your resume and application responses in the application form below to illustrate your ability to fulfil the responsibilities of the position.

Applications close on Monday 29 April 2024 at 9.00am.

Additional details

If you want to know more about this opportunity, please contact Eleisha Went, Manager of Operational Compliance on 0427 828 315.

Prior to employment, a series of pre-employment evaluations may include but not limited to; health assessments, validation of qualifications and licences, criminal history verification, psychometric assessments and reference checks.

Council has an immunisation program to provide employees with vaccinations against known health risks associated with their respective duties and to identify any exposure to products that may affect an employee’s health, fitness and wellbeing. This position has been identified as a risk to the employee and as such the successful applicant/s will be required to participate in the immunisation program and it is the applicant’s responsibility to have undertaken relevant immunisation/s prior to commencement with Council.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We are also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support applicants with a disability. If you would like to discuss adjustments, please contact People and Culture team on 02 6625 0500 or email people@lismore.nsw.gov.au