Duty Manager - Lismore Memorial Baths (LMB)

Our aspiration is driven by an unwavering commitment to improving the quality of services we provide to our diverse and spirited community. Since the 2022 flood events, Council has continued to showcase our collective strength in partnership with the community, to lead the recovery efforts. Our journey has taken us far, and today, Lismore is starting to thrive again. It’s time for people who live, work and play in the region to enjoy and celebrate all the things we love about Lismore, to Back Lismore.

We #backlismore careers and embrace those who bring fresh perspectives and unique talents, making our journey toward greater success all the more vibrant and rewarding.

About the position:

We are seeking a dedicated Duty Manager for the Lismore Memorial Baths to serve as the lead lifeguard and supervisor on duty. In this role, you will oversee the opening and closing of the facility, manage customer inquiries related to pool memberships, swim school, and kiosk services, and ensure the smooth operation of the centre. The ideal candidate will have a proactive, customer-focused approach to daily operations, ensuring a safe and enjoyable experience for all patrons. This is a seasonal part-time position, available until 15 May 2025, with a minimum of 30 hours and up to 38 hours per week. Join us in delivering exceptional service at the Lismore Memorial Baths.  

What we can offer you 

• Salary starting from $30.40 an hour plus superannuation.

• Flexible work options working within operational requirements. 

• Health & Wellbeing and Employee Assistance Programs. 

• Training and development opportunities to build and maintain capabilities.

What we trust you to deliver 

• Lead and supervise the day-to-day operations at Lismore Memorial Baths (LMB).

• Deliver excellent customer service, including handling inquiries and providing support to staff.  

• Ensure compliance with Work Health and Safety (WHS) policies and manage risk within the facility.  

• Operate the Links software program for administration, including end-of-day reconciliation and banking.

• Maintain the cleanliness and presentation of the facility at all times.

• Supervise patrons to ensure their safety and compliance with facility regulations.    

What you'll need to be successful

• First Aid Certificate (can be attained as part of training). 

• Royal Life Pool Lifeguard Certificate (can be attained as part of training).  

• Chief Fire Warden Certificate (can be attained as part of training).  

• NSW Working with Children Check.

• Ability to work independently and as part of a team, with strong conflict resolution and negotiation skills.  

We list items to give you an opportunity to showcase your potential and how you can evolve and grow with us. 

Please review the position description and utilise your resume and application responses in the application form below to illustrate your ability to fulfil the responsibilities of the position.

Applications will remain open until the position is filled.

Additional details

If you want to know more about this opportunity, please contact Cassandra Slater, Operations Manager on 0418 210510

Prior to employment, a series of pre-employment evaluations may include but not limited to; health assessments, validation of qualifications and licences, criminal history verification, psychometric assessments and reference checks.

In accordance with the requirement for ‘Working with Children' anyone starting a new, paid job in child-related work must apply for the Working With Children Check (WWCC). This is a requirement for this position and it is the responsibility of the successful applicant to have undertaken the WWCC and the ‘Clearance to Work with Children’ provided to Council prior to commencement. For further information on how to apply please refer to the Office of Children's Guardian website.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We are also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support applicants with a disability. If you would like to discuss adjustments, please contact People and Culture team on 02 6625 0500 or email people@lismore.nsw.gov.au