Claims Analyst

Since the 2022 natural disaster events, the Council has continued to showcase our collective strength in partnership with the community to lead the recovery efforts. Our journey has taken us far; today, Lismore is starting to thrive again. It’s time for people who live, work, and play in the region to enjoy and celebrate all the things we love about Lismore, to Back Lismore. We are inspired by our community and motivated to continue our mission. 

Our Flood Restoration Portfolio (FRP) is the principal delivery agency for restoring the Councils’ and Community assets. Over the coming months, the team will grow exponentially, offering exciting opportunities for personal and professional development as we deliver many rebuild and transformation projects for our community.

Are you ready to be part of something extraordinary?

We seek a commercially astute, proven, dynamic, and energetic Claims Analyst. This is a unique opportunity to be part of the largest reconstruction project in local government history, a role that will take your career to new heights.

You can showcase your technical knowledge in reviewing and managing contractual claims and make assessments and recommendations regarding government funding arrangements These arrangements require technical review, policy interpretation, and a sound understanding of contractual terms

What we can offer you

• New projects ready to go valued at $ 1 billion + in funding.

• Competitive remuneration, full-time position until December 2026.

• Landmark Lismore projects – Excellent team to work with.

What we trust you to deliver 

• Work closely with the Contracts Manager to review and revise processes and claims.

• Responsible for dissecting complex claim information, verifying the validity of claims through thorough investigations, and collaborating with internal and external upstream and downstream stakeholders to achieve accurate and fair settlements.

• Liaise with Contractors to ensure compliant claims including investigating and following up to provide evidence/documentation for the claim.

• Foster solid and trust-based relationships with all parties and stakeholders, creating a network of collaboration and understanding.

• Review, assess, and follow up on documents, ensuring that every decision aligns with legal standards and Council values.

• Facilitate and contribute to positive contractor relations, including resolving disputes arising from claims and working towards fair settlements.

What you'll need to be successful

• The proven ability to understand complex information and work under government legislative frameworks.

• Excel and mathematical skills, analytical and problem-solving skills.

• The ability to pick up information quickly and accept on-the-job feedback. 

• The ability to read and interpret contracts in an infrastructure environment.

• Excellent computer skills / the ability to learn new systems.

• Respond to queries efficiently and professionally.

• Demonstrate excellent written and verbal communication skills.

• Ability to be resilient and handle complex and sensitive inquiries .

• Experienced with MS Office, including Word, Excel, and Outlook.

Please review the position description and use your resume and application responses in the application form below to demonstrate your ability to fulfill the position's responsibilities

Additional details

• Attractive remuneration for the right candidate.

• This position is a full-time (70 Hrs per fortnight), term-based appointment until 31 December 2026.  

• Health & Wellbeing and Employee Assistance Program. 

• The position will be primarily at our Flood Portfolio Office in Lismore. Flexible work options are available, working within operational requirements

• Training and development opportunities to build and maintain capabilities.

• A series of pre-employment evaluations may include, but are not limited to, health assessments, validation of qualifications and licenses, criminal history verification, psychometric assessments, and reference checks before employment.

This recruitment exercise may be used for future vacancies, and within six months, a merit list for future opportunities may be established.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support disabled applicants. If you would like to discuss adjustments, don't hesitate to get in touch with the Jennifer McEwen on 0428 522 907 or email people@lismore.nsw.gov.au