Customer Service Officer

About Us

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special. 

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.  

About this Position:

We are seeking an enthusiastic professional to join our supportive and collaborative Customer Experience and Engagement team.  This full-time role is central to delivering outstanding customer service to our residents, businesses, visitors, and key stakeholders, both within and outside the organisation. Your efforts will play a crucial role in enhancing the Council’s reputation and fostering trust within the community. 

What We can offer you:

• Flexible work options working within operational requirements.
• Employee Assistance and Health & Wellbeing Programs.
• Training and development opportunities. 

What we trust you to deliver:

• Provide exceptional customer service to manage and resolve the issues of both internal and external customers, ensuring a positive customer experience.
• Offer guidance and advice, and coordinate requests for additional information.
• Skilled in using a range of IT applications, including Excel, Word & desktop publishing.
• Provide accurate, constructive and relevant information in a professional manner.
• Contribute to practical suggestions for workplace improvements, dealing with complex customer enquiries.

What you will need to be successful:

• Certificate III in Customer Service or equivalent, together with experience in a similar role.
• Consistently champion your knowledge base to to ever-evolving customer needs.
• Open to new ideas and embrace change.
• Accurate with data input and administrative activities.
• A reliable and respectful team member who thrives on collaboration with others.
• Embody Council's values.

Full position description: Click here 

Full Time: 70 hours a fortnight 

Salary: From $63,266 p/a + superannuation 

Closing date: Monday 9 December 2024 at 9:00am

Contact: To find out more about this opportunity, please contact Ben Fraser, Acting Customer Contact Coordinator on 02 66250479. 

Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements 

Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.