Customer Service Operator - Resource Recovery

About Us

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special. 

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.  

About this Position:

This permanent role is responsible for providing exceptional customer service and efficient transaction processing across various operations, including our Resource Recovery Facility, Revolve Shop, Bulk Container Return and Earn facility, Weighbridge and Nimbin Transfer Station. The ideal candidate will excel in a collaborative environment and will demonstrate a strong commitment to supporting the success of our dedicated team.

What We can offer you:

• Flexible work options working within operational requirements.

• Employee Assistance and Health & Wellbeing Programs.

• Training and development opportunities. 

What we trust you to deliver:

• Provide a high level of customer service to internal and external customers across various areas of the facility

• Work efficiently across a variety of roles in a fast-paced environment

• Maintain effective communication and relationships with relevant stakeholders and commitment to participating in a positive team environment

• Comply with regulatory and safety requirements of the sites

What you will need to be successful:

• Certificate II or higher in relevant industry or equivalent industry experience

• Current Class C Drivers Licence

• SafeWork Construction Induction Card (White Card)

• Demonstrated excellence in customer service

• Ability to work effectively and positively in a team environment

Full position description: Click here 

Full Time Contract: contracted hours of work - 76 hours a fortnight 

Salary: A salary range from $1,155.40 (Grade 7 Entry) per week + superannuation 

Closing date: Friday 21 February 2025 at 9.00am

Contact: If you want to know more about this opportunity, please contact Kadijah Runge, Team Leader Customer Service, on 0427 664 628.

Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.

Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.

Immunisation Program

Council has an immunisation program to provide employees with vaccinations against known health risks associated with their respective duties and to identify any exposure to products that may affect an employee’s health, fitness and wellbeing. This position has been identified as a risk to the employee and as such the successful applicant/s will be required to participate in the immunisation program and it is the applicant’s responsibility to have undertaken relevant immunisation/s prior to commencement with Council.

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.