Cafe Supervisor

About Us

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special. 

We #backlismore careers and embrace those who bring fresh perspectives and unique talents, making our journey toward greater success all the more vibrant and rewarding.

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.

About this Position:

As Cafe Supervisor, you will play a pivotal role within our GSAC Cafe, directly influencing the quality of service and operational excellence. You will be responsible for ensuring outstanding customer service, maintaining cleanliness in the kitchen and cafe areas, and supporting team members in providing a vibrant and welcoming atmosphere.  In close consultation with the Operations Manager, this position is responsible for making informed decisions that impact the day-to-day operations and ensure the cafe runs smoothly and efficiently. 

The role is permanent part-time, 20 hours a week based at our GSAC Cafe in Goonellabah.

What we can offer you:

• Salary ranges from $28.02 an hour plus superannuation.
• Enjoy all the wonderful facilities GSAC has to offer.
• Health & Wellbeing and Employee Assistance Programs. 
• Training and development opportunities to build and maintain capabilities.
  
  

What we trust you to deliver: 

• Oversee the daily operations of the cafe to ensure a high standard of service.
• Foster a welcoming environment for all customers, handle inquiries and complaints with professionalism, and ensure a high level of customer satisfaction.
• Lead, train and motivate cafe staff to achieve operational goals.
• Monitor food and beverage quality, ensure adherence to health and safety standards, and take corrective actions as necessary.
• Comply with all WHS requirements as per policy and regulations.

What you'll need to be successful:

• Working with Children Check.
• First Aid Certificate (can be attained as part of training).
• Food Safety Supervisor Accreditation (can be attained as part of training)
• Demonstrated computer literacy.
• Strong customer service experience, with skills in conflict resolution and negotiation.
  
  

We list items to give you an opportunity to showcase your potential and how you can evolve and grow with us.

Please review the position description and utilise your resume and application responses in the application form below to illustrate your ability to fulfil the responsibilities of the position.

Applications close on 22 April 2025 at 9:00am.

Additional details

If you want to know more about this opportunity, please contact Emily Skinner, Duty Manager on (02) 6625 5370.

Prior to employment, a series of pre-employment evaluations may include but not limited to; health assessments, validation of qualifications and licences, criminal history verification, psychometric assessments and reference checks.

In accordance with the requirement for ‘Working with Children' anyone starting a new, paid job in child-related work must apply for the Working with Children Check (WWCC). This is a requirement for this position, and it is the responsibility of the successful applicant to have undertaken the WWCC and the ‘Clearance to Work with Children’ provided to Council prior to commencement. For further information on how to apply please refer to the Office of Children's Guardian website.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We are also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support applicants with a disability. If you would like to discuss adjustments, please contact People and Culture team on 02 6625 0500 or email people@lismore.nsw.gov.au