Claims Analyst

Want to be part of a major project that will bring about positive change for an entire community? Lismore City Council’s ‘Flood Restoration Portfolio’ (FRP) can make that possible. The bold initiative represents the single largest public infrastructure restoration project ever undertaken by local government in NSW. 

Created in response to the devastating 2022 natural disaster, the FRP’s remit encompasses the restoration of the city’s public assets – roads, bridges, theatres, galleries, and sporting facilities, alongside the repair and enhancement of essential wastewater, waste management, and flood resilience infrastructure.

 The FRP is assembling a local and global talent team to deliver a stronger, more resilient Lismore. We welcome individuals who bring fresh perspectives that will help enable our vision for a vibrant community. 

Lismore’s Northern Rivers location fosters an ideal work-life balance. It offers lush farmland, beautiful parks, a World Heritage-listed rainforest to explore, great restaurants, a diverse arts and cultural scene, and more—all just a stone’s throw from the Gold Coast, Ballina, and Byron Bay. 

Today, Lismore is flourishing, and it's the perfect time to embrace and celebrate everything that makes the regional city so unique, while also being directly involved in shaping its future. 

Are you ready to be part of something extraordinary?

What we can offer you

• New projects ready to go valued at $ 1 billion + in funding
• Competitive remuneration
• Landmark Lismore projects – Excellent team to work with.

• Work closely with the Contracts Manager and Contracts Administrator to review contractual claims.
• Thoroughly examine contract documents, identifying potential risks and areas of ambiguity that could lead to disputes.
• Evaluate the validity of claims, analyse the factual basis and legal implications of each claim, and determine the likelihood of success.
• Responsible for dissecting complex claim information, verifying the validity of claims through thorough investigations, and collaborating with internal and external upstream and downstream stakeholders to achieve accurate and fair settlements.
• Liaise with construction contractors to ensure compliant claims, including investigating and following up to provide evidence/documentation for the claim.
• Foster solid and trust-based relationships with all parties and stakeholders, creating a network of collaboration and understanding.
• Review, assess, and follow up on documents to ensure every decision aligns with legal standards and Council values.
• Facilitate and contribute to positive contractor relations, including resolving disputes arising from claims and working towards fair settlements.
• Prepare detailed reports and summaries of claims, providing insights and recommendations for management.

 What you'll need to be successful

• The proven ability to understand complex financial information and work under government legislative frameworks.
• Excel and mathematical skills, analytical and problem-solving skills.
• The ability to pick up information quickly and accept on-the-job feedback. 
• The ability to read and interpret contracts in an infrastructure environment.
• Excellent computer skills / the ability to learn new systems.
• Respond to queries efficiently and professionally.
• Demonstrate excellent written and verbal communication skills.
• Ability to be resilient and handle complex and sensitive inquiries.

Please review the position description and use your resume and application responses in the application form below to demonstrate your ability to fulfill the position's responsibilities

Additional details

• Salary: Attractive remuneration for the right candidate. 
• Term Contract: Contracted hours of work 70 hours a fortnight up
• Closing date: Applications will be accepted until a suitable candidate pool is established.
• Location: The position will be primarily at our Flood Portfolio Office in Lismore. Flexible work options are available, working within operational requirements. 
• Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures, and agreements.
• Pre-employment Screening: Prior to employment, pre-employment checks may be conducted, including health assessments, validation of the right to work in Australia, validation of qualifications and licenses, criminal history checks, psychometric assessments, and referee checks.
• Future Opportunities: This recruitment exercise may be used to fill vacancies and establish a merit list for future opportunities within six months.
• Previous applicants: need not apply. 
• Contact: If you want to know more about this opportunity, don't hesitate to contact Jennifer McEwen, HR Business Partner, at 0428 522 907.

This recruitment exercise may be used for future vacancies, and within six months, a merit list for future opportunities may be established.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support disabled applicants. If you would like to discuss adjustments, don't hesitate to get in touch with the People and Culture team on 02 6625 0500 or email people@lismore.nsw.gov.au