Web and Digital Experience Specialist

About Us

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special. 

Shape your future. Serve your community. Belong to something bigger.

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.  

About this Position:

We have an exciting opportunity for a Web and Digital Experience Specialist to join our People and Community Directorate. The primary function of this role is to lead the maintenance, optimisation and ongoing development of Council’s websites and digital platforms, ensuring they are user‑friendly, accessible, compliant and high performing, while supporting digital projects, integrations and change initiatives across the organisation.

What we can offer you:

• Attractive wages and entitlements.
• Opportunity to work a 9-day fortnight.
• Training and development opportunities.
• Employee Assistance and Health & Wellbeing Programs.

What we trust you to deliver:

•  Support the continuity of essential digital services during unexpected disruptions, including emergency or disaster events.
• Oversee Council’s websites, CMS environments and hosting to ensure security, stability, compliance and strong performance.
• Maintain clear technical documentation covering site architecture, integrations, accessibility standards and performance expectations.
• Lead website redevelopment and migration projects, including requirements gathering, user‑journey planning, content transition, testing and launch.
• Prepare technical specifications for digital platform procurement and assist with evaluating vendor proposals.
• Implement and manage analytics and tracking tools to measure website activity and performance.
• Use data insights to drive ongoing user‑experience improvements and support strategic website planning.
• Apply best‑practice SEO and accessibility standards to ensure content is discoverable, compliant and user‑friendly.
• Work collaboratively across ICT, Communications, Customer Service and business units to support integrations, content workflows and digital security.
• Provide training, guidance and support to internal content editors, ensuring consistent digital standards and continuous improvement.

What you will need to be successful:

• Demonstrated experience in CMS administration (e.g., Drupal, WordPress. Suiz etc) and website infrastructure management.
• Solid understanding of front-end coding (HTML5, CSS3, JavaScript) and web accessibility standards.
• Demonstrated experience preparing functional and non-functional specifications and managing vendor deliverables.
• Strong proficiency in Google Analytics (GA4), Tag Manager, and SEO tools.
• Demonstrated ability to interpret and report on digital performance data to improve UX.
• Working knowledge of WCAG 2.2, privacy, cybersecurity, and performance standards in government.
• Extensive experience in website migration or redevelopment projects including testing and content transition.
• Strong analytical, documentation, and stakeholder management skills.
• Excellent written and verbal communication; ability to explain technical matters clearly.
• Knowledge of API integrations and security frameworks.
• Familiarity with Agile or Lean digital project delivery.
• Experience within a local or state government digital environment desirable.
• Understanding of digital design systems desirable.

Full Position Description: Click here

Employment conditions: Full time position, requiring 70 hours of work per fortnight with an RDO. It is a requirement of the role to work regular evenings and weeks during event periods, partake in on-call and to be available to respond to after-hours issues and emergencies as they arise.  

Salary: Grade 16, with an annual salary range of $93,918 to $108,006. 

Closing date: Wednesday 18 March 2026 at 5:00pm

Contact: If you want to know more about this opportunity, please contact  Sarah Sullivan – Director People and Community, on 0418 347 621. 

Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, Working with Children's Check, psychometric assessments and referee checks.

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.