Customer Service Officer

About Us

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special. 

Shape your future. Serve your community. Belong to something bigger.

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.  

About this Position: 

We have an exciting permanent full-time opportunity for a Customer Service Officer to join our People and Community Directorate.

The primary purpose of this role is to deliver exceptional customer service and a positive experience to members of our community and Lismore City Council stakeholders. This will be achieved through face-to-face interactions at our front desk, via our telephone systems, and through prescribed written formats using electronic communication. The role will also be responsible for updating and maintaining Council’s customer service knowledge system.

The ideal candidate will be self-motivated, proactive, and able to adapt effectively in a busy and rapidly changing environment.

What we can offer you:

• Long service leave after five years of continuous service. 
• Opportunity to work a 9-day fortnight.
• A supportive, collaborative working environment. 
• Employee Assistance and Health & Wellbeing Programs.

What we trust you to deliver:

• Provide exceptional customer service to manage and resolve the issues of both internal and external customers, ensuring a positive customer experience.
• Offer guidance and advice, and coordinate requests for additional information.
• Skilled in using a range of IT applications, including Excel, Word & desktop publishing.
• Provide accurate, constructive and relevant information in a professional manner.
• Contribute to practical suggestions for workplace improvements, dealing with complex customer enquiries.

What you will need to be successful:

• Certificate III in Customer Service (or equivalent), or relevant experience in a similar role.
• Class C Driver’s License.
• Willing to undertake a National Criminal History Check. 
• Intermediate IT and computer skills, including database management, MS Word, Excel, Outlook.
• Excellent written and verbal communication skills, including negotiation and conflict resolution.
  

Full Position Description: Click here

Employment Conditions: Full-time position, requiring 70 hours of work per fortnight with an RDO.  Conditions of employment are in the Local Government (State) Award and relevant Council policies, procedures and agreements.  

Salary: Grade 8 Entry, with an annual salary of $65,166. 

Closing Date: Monday 23 March 2026 at 9:00am.

Contact: If you want to know more about this opportunity, please contact Ben Fraser - Lead Customer Contact on (02) 6625 0479. 

Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, Criminal History Checks, Working with Children's Check, psychometric assessments and referee checks.

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.